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PRIVACY POLICY

Effective date: August 6, 2026

This Privacy Policy explains how M and V Enterprises LLC, doing business as MAISON VM (“Maison VM,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information. This Policy applies when you:

  • Visit https://maisonvm.com or interact with its features;
  • Contact Maison VM by email, telephone, form, or social media;
  • Submit a “Request to Acquire”;
  • Request a quotation or schedule a private consultation;
  • Purchase or commission a piece;
  • Engage Maison VM for a design or sourcing project;
  • Visit our showroom or communicate with us in connection with our business; or
  • Subscribe to receive news or marketing communications.

By interacting with Maison VM, you acknowledge the practices described in this Policy.

1. Information We Collect

The personal information we collect depends on how you interact with Maison VM.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Contact information: name, email address, telephone number, mailing address, billing address, and delivery address;
  • Inquiry and acquisition information: pieces viewed or requested, product preferences, availability requests, quotations, order details, purchase history, and related communications;
  • Project information: photographs, plans, drawings, room dimensions, site addresses, access information, design preferences, budgets, material selections, and project requirements;
  • Professional information: company name, job title, trade or professional affiliation, business address, and tax or resale documentation when relevant;
  • Appointment information: requested dates, consultation details, showroom-visit information, and persons attending;
  • Communication records: emails, messages, telephone notes, feedback, requests, and customer-service communications;
  • Marketing preferences: newsletter subscriptions, communication preferences, and consent records; and
  • Other information: any information you choose to include in a message, form, document, photograph, or other material sent to Maison VM.

Please do not submit Social Security numbers, passport details, full banking credentials, health information, or other highly sensitive information through a general Website form or ordinary email unless Maison VM specifically requests it through an appropriate secure process.

Transaction and Payment Information

The Website currently operates on an informational and inquiry-based model and does not accept payments through an automatic online checkout. When a transaction is approved, payment may be made through a secure third-party payment link, payment terminal, bank transfer, ACH, wire, or another method identified in the applicable invoice or order confirmation.

Payment-card information entered into a third-party payment system is processed by that provider under its own privacy and security practices. Maison VM may receive transaction confirmations, payment status, limited account details, fraud-prevention information, and transaction identifiers but does not intend to collect full payment-card numbers through its Website forms.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Approximate location derived from an IP address;
  • Referring and exit pages;
  • Pages, products, or content viewed;
  • Date, time, and duration of visits;
  • Navigation and interaction information;
  • Website performance and error information;
  • Cookie identifiers and consent preferences; and
  • Information used to detect fraud, abuse, or security threats.

This information may be collected through cookies, server logs, pixels, tags, local-storage technologies, analytics tools, and similar technologies.

Information Received From Other Sources

We may receive information from:

  • Payment providers, financial institutions, and fraud-prevention services;
  • Delivery companies, installers, storage providers, and logistics partners;
  • Designers, architects, builders, real-estate professionals, or other persons involved in a project at your request;
  • Manufacturers, artisans, and suppliers involved in a custom order;
  • Email, communication, and marketing providers;
  • Social-media platforms when you interact with Maison VM through those services;
  • Analytics and Website-service providers; and
  • Publicly available or professionally relevant sources.

2. How We Use Personal Information

Maison VM may use personal information to:

  • Operate, maintain, secure, and improve the Website;
  • Respond to inquiries and “Request to Acquire” submissions;
  • Confirm product availability;
  • Schedule consultations and showroom appointments;
  • Prepare quotations, invoices, proposals, and order confirmations;
  • Process and document transactions;
  • Coordinate custom production, sourcing, delivery, installation, storage, and after-sales support;
  • Communicate about an order, project, delivery, or appointment;
  • Provide customer service and address complaints or claims;
  • Maintain business, accounting, tax, insurance, warranty, and transaction records;
  • Detect and prevent fraud, unauthorized transactions, security incidents, and misuse;
  • Understand how visitors use the Website and improve its content and performance;
  • Send newsletters, collection updates, event invitations, or other marketing communications where permitted;
  • Protect Maison VM’s rights, property, clients, personnel, and business operations;
  • Comply with legal, regulatory, contractual, and insurance obligations; and
  • Establish, exercise, or defend legal claims.

Maison VM does not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on an individual.

3. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis for processing, Maison VM relies on one or more of the following:

  • Contractual necessity: to take steps requested before entering into an agreement and to perform an accepted purchase or service agreement;
  • Legitimate interests: to operate the business, respond to inquiries, provide customer service, maintain security, prevent fraud, improve the Website, and communicate with existing contacts where appropriate;
  • Consent: for certain cookies, marketing communications, or other activities where consent is required;
  • Legal obligations: to satisfy tax, accounting, regulatory, consumer-protection, insurance, recordkeeping, and legal requirements; and
  • Legal claims: when processing is necessary to establish, exercise, or defend a legal claim.

When processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. How We Disclose Personal Information

Maison VM may disclose personal information only when reasonably necessary for the purposes described in this Policy. Categories of recipients may include:

Website and Technology Providers

Hosting companies, Website developers, security providers, technical-support providers, analytics services, form-management services, and other providers that help operate and protect the Website.

Email and Communication Providers

Providers that help deliver inquiries, transactional messages, newsletters, and other communications. Maison VM may use Brevo for email delivery and communication management. Such providers may process contact information, email-delivery status, subscription preferences, and engagement information such as message openings or link interactions.

Payment and Financial Providers

Payment processors, banks, card networks, payment-terminal providers, fraud-prevention services, and financial institutions involved in processing or confirming a transaction.

Logistics and Project Partners

Carriers, delivery providers, storage facilities, installers, riggers, crating companies, artisans, manufacturers, suppliers, contractors, and other professionals involved in fulfilling an approved order or project. Only information reasonably necessary for the applicable service will be provided.

Professional Advisers

Attorneys, accountants, insurers, brokers, consultants, and other advisers who require information to provide professional services or protect Maison VM’s legal and business interests.

Legal and Regulatory Recipients

Courts, regulators, law-enforcement agencies, government authorities, or other parties when disclosure is required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, or property.

Business Transactions

Personal information may be disclosed in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality protections where required.

Maison VM does not authorize service providers to use personal information for purposes unrelated to the services they provide to Maison VM, except as permitted or required by law.

5. Sale, Sharing, and Targeted Advertising

Maison VM does not sell personal information in exchange for money and does not operate as a data broker. Maison VM does not provide financial incentives in exchange for personal information.

Some analytics, social-media, or advertising technologies may transmit identifiers or Website-interaction information to third parties. Depending on the technology used and the law applicable to you, this activity may be considered “sharing,” “targeted advertising,” or a “sale” even when no money is exchanged.

Where required, Maison VM will provide an appropriate notice and a method to opt out through the Website’s cookie-preference tool or by contacting us at hello@maisonvm.com.

6. Cookies and Similar Technologies

The Website may use the following categories of cookies and similar technologies:

Strictly Necessary Technologies

These technologies support essential functions such as Website security, form delivery, network management, fraud prevention, and storage of privacy preferences. They generally cannot be disabled through the Website without affecting essential functionality.

Functional Technologies

These technologies remember choices and improve features or presentation.

Analytics Technologies

Analytics technologies help Maison VM understand Website traffic, visitor interactions, page performance, and technical issues. Where legally required, analytics technologies will be activated only after consent.

Advertising and Social-Media Technologies

If enabled, these technologies may help measure marketing performance, limit repeated advertising, or provide content connected to social-media services. Where legally required, these technologies will be activated only after consent and may be disabled through the Website’s cookie-preference tool.

You may manage non-essential cookies through the Website’s Cookie Settings control and through your browser settings. Blocking certain technologies may affect Website appearance or functionality.

Cookies may remain active only for a browsing session or for a defined period after your visit. Retention periods depend on the purpose of the cookie and the provider responsible for it.

7. Email and Marketing Communications

Maison VM may send marketing emails when you:

  • Subscribe to receive communications;
  • Request information and applicable law permits related follow-up communications;
  • Are an existing client and the communication relates to similar Maison VM offerings; or
  • Otherwise provide valid consent.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting hello@maisonvm.com.

Unsubscribing from marketing does not prevent Maison VM from sending transactional or service-related communications concerning an active inquiry, appointment, purchase, delivery, or project.

8. Data Retention

Maison VM retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, contractual, accounting, insurance, warranty, security, and recordkeeping obligations.

Retention is determined by factors including:

  • Whether an inquiry resulted in a transaction or project;
  • The duration of the client or professional relationship;
  • Applicable tax, accounting, import, customs, insurance, and commercial-record requirements;
  • Warranty, return, delivery, and product-liability considerations;
  • The need to prevent fraud or resolve disputes;
  • The duration of consent or a marketing subscription; and
  • Any legal obligation to preserve information.

When personal information is no longer reasonably required, Maison VM may delete, anonymize, or securely archive it as permitted by law.

9. Data Security

Maison VM uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure. These measures may include access controls, secure service providers, encryption in transit where appropriate, system monitoring, backups, and limitations on access to information.

No Website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when sending information electronically and notify Maison VM if you believe your interaction with us is no longer secure.

10. International Data Transfers

Maison VM is based in the United States. Personal information may therefore be processed and stored in the United States or in other countries where Maison VM’s service providers operate. Those countries may have privacy laws that differ from the laws of your place of residence.

Where required by applicable law, Maison VM will use appropriate safeguards for international transfers, such as contractual protections, approved transfer mechanisms, or reliance on another legally recognized basis.

11. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

  • Request confirmation that Maison VM processes your personal information;
  • Request access to or a copy of personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Request restriction of processing;
  • Object to certain processing;
  • Request data portability;
  • Withdraw consent;
  • Opt out of marketing communications;
  • Opt out of qualifying sales, sharing, or targeted advertising;
  • Appeal the denial of a privacy request where applicable; and
  • File a complaint with a competent privacy or data-protection authority.

These rights may be subject to exceptions. For example, Maison VM may retain information when required for a transaction, tax or legal obligation, security, fraud prevention, warranty, insurance, dispute, or legal claim.

Submitting a Privacy Request

To exercise an applicable privacy right, email hello@maisonvm.com with the subject line “Privacy Request.” Please identify:

  • Your name and contact information;
  • Your state or country of residence;
  • The right you wish to exercise; and
  • Any information that will help Maison VM locate the relevant records.

Maison VM may request additional information reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.

An authorized agent may submit a request where permitted by law. Maison VM may request evidence of the agent’s authority and may also verify the request directly with the individual.

Maison VM will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Nevada Residents

Nevada residents may submit a verified request directing Maison VM not to make a qualifying sale of covered information under Nevada law. Maison VM does not currently sell covered information as that term is defined under Nevada law. Requests may nevertheless be submitted to hello@maisonvm.com.

California and Other U.S. State Residents

Residents of California and certain other U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale, sharing, and the use of sensitive personal information when the applicable law applies to Maison VM. Requests may be submitted using the process described above.

European Economic Area and United Kingdom

When applicable, individuals in the European Economic Area or United Kingdom may have the right to access, correct, erase, restrict, object to processing, receive portable data, and withdraw consent. They may also submit a complaint to the data-protection authority responsible for their place of residence or work.

12. Do Not Track and Global Privacy Control

Some browsers transmit “Do Not Track” signals. Because there is no universally accepted technical standard for responding to these signals, the Website may not respond to every Do Not Track signal.

Where required by applicable law, Maison VM will recognize supported legally valid opt-out preference signals, such as Global Privacy Control, for the browser or device transmitting the signal.

13. Children’s Privacy

The Website is not directed to children under thirteen (13), and Maison VM does not knowingly collect personal information from children under thirteen. If you believe a child has provided personal information to Maison VM, please contact hello@maisonvm.com so the information can be reviewed and, where appropriate, deleted.

14. Third-Party Websites and Platforms

The Website may contain links to third-party websites, social-media platforms, payment services, mapping tools, or other external services. Maison VM does not control the privacy or security practices of those third parties.

Information provided directly to an external service is governed by that service’s own privacy policy. We encourage you to review the relevant privacy policy before providing personal information to a third party.

15. Changes to This Privacy Policy

Maison VM may update this Privacy Policy to reflect changes in its Website, services, technologies, business practices, or legal obligations. The revised Policy will be posted on this page with an updated effective date. Material changes will be communicated in an additional manner when required by law.

16. Contact Maison VM

Questions, concerns, complaints, or privacy requests may be directed to:

M and V Enterprises LLC d/b/a MAISON VM
Las Vegas, Nevada, United States
Email: hello@maisonvm.com
Website: https://maisonvm.com

MAISON VM

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