Every Maison VM piece presents its own logistical requirements. Dimensions, weight, fragility, destination, and property access all influence the most appropriate delivery method. For this reason, we coordinate each delivery individually rather than applying a standard shipping solution.
When delivery is required, our team evaluates the characteristics of the piece, its destination, and the requested level of service. Depending on those factors, available solutions may include:
We will present the available option or options, explain the proposed scope of service, and provide the estimated cost and timing whenever available. No delivery arrangement will be confirmed without the customer’s prior approval.
Unless expressly stated otherwise in a written quotation, invoice, or order confirmation, delivery charges are not included in the displayed price of a piece and are the responsibility of the purchaser.
Carrier charges and any applicable coordination, crating, handling, installation, storage, or specialized-equipment fees will be disclosed separately before approval. No additional delivery charge will be incurred without the customer’s authorization.
To prepare an accurate delivery estimate, customers must provide complete information regarding the delivery location, including, when applicable:
Additional costs or delays resulting from incomplete or inaccurate access information may be charged to the customer after notice and approval.
Local pickup may be arranged by appointment from the Maison VM showroom or warehouse in Las Vegas. The applicable address and pickup instructions will be provided after confirmation.
For oversized, fragile, or heavy pieces, the customer or the customer’s carrier must arrive with an appropriate vehicle, securing equipment, and qualified personnel. Maison VM can assist with scheduling and loading coordination. Any additional labor or specialized equipment required will be quoted separately.
For standard deliveries, we generally aim to provide an estimate within one to two business days. Oversized, exceptionally heavy, remote, or logistically complex deliveries may require additional time to evaluate.
Transit and delivery dates are estimates based on information provided by the selected carrier. Actual timing may be affected by route availability, weather, access conditions, carrier schedules, or other circumstances outside Maison VM’s direct control. We will keep the customer informed of any material change communicated to us.
The customer or an authorized representative should be present to inspect the piece at delivery. Any visible damage must be photographed and noted on the carrier’s delivery receipt before it is signed.
Damage or delivery discrepancies should be reported to Maison VM as soon as possible in accordance with our Returns & Refunds Policy. Please retain all packaging, crating, and protective materials until the matter has been reviewed.